What we collect
Your business info (name, address, phone) and your customers' contact form submissions (name, phone, email, message).
Where it's stored
On your own Hostinger server account, in your database. Not on EWNexus servers.
Who sees it
You — via Telegram alerts and your server dashboard. EWNexus does not access your customer data after launch.
Do we sell it?
No. Never. Not to advertisers, data brokers, or anyone else.
AI & your data
We use Anthropic Claude (US-based). Customer chat messages are processed in the US. Anthropic does not train models on API conversations by default.
1. What Data We Collect
From you (the business owner):
- Business name, address, phone number, email
- Services, pricing, hours, and any content you provide for your website
- Payment information (processed via third-party payment processor — we don't store card numbers)
- Telegram account ID (for delivering lead notifications)
From your website visitors (your customers):
- Name, phone number, email address submitted via contact forms
- Message content from contact form submissions
- Chat messages sent to the AI assistant (if AI add-on is enabled)
- Standard server logs (IP address, browser type, pages visited) — stored for up to 30 days
2. Where Customer Data Is Stored
Your customers' data lives on your Hostinger account — not on EWNexus servers. We set up your database during launch and do not retain access credentials afterward. You own and control your customer data completely.
We recommend setting up hosting under your own name and billing. This ensures that even if you stop working with EWNexus, your data and website remain entirely yours.
3. How Telegram Notifications Work
When a customer submits your contact form, we send an alert to your designated Telegram account or private group. This message contains the customer's name, phone, and inquiry text.
- Only you (or whoever you add to your Telegram group) can see these messages
- EWNexus does not monitor or store Telegram message history
- Telegram's own privacy policy applies to messages within their platform
- You can remove EWNexus's bot from your Telegram at any time
4. AI Customer Service — Data Handling
We use Anthropic Claude exclusively. Anthropic is a US-based company with servers in the United States. We do not use Chinese AI services (including DeepSeek or similar) due to data residency and national security concerns under Chinese law.
When a visitor chats with your AI assistant:
- The conversation is sent to Anthropic's API for processing
- Anthropic's API terms state that they do not use API conversations to train models by default
- Conversation logs may be stored temporarily on your server for quality monitoring
- We do not share chat transcripts with any third party
Why we manage the AI on your behalf: Self-managed API keys create hidden risks — an expired key silently breaks your chatbot, a billing error cuts off service, and you have no one to call. EWNexus manages the API infrastructure with spending limits and uptime monitoring. You never need an Anthropic account. We don't pass your API key risk to you.
5. What We Do NOT Do
- We do not sell your customer data to anyone
- We do not use your customer data for our own marketing
- We do not share data with advertising networks
- We do not use non-US AI services that may be subject to foreign government access
- We do not retain access to your server or database after your website is launched
6. Data Retention & Deletion
Contact form submissions are stored on your server with no automatic expiry — you control how long they're kept. Server access logs are auto-deleted after 30 days.
To request deletion of any data EWNexus holds about your business (not your customers' data, which is on your server), email privacy@ewnexus.com. We'll confirm within 5 business days.
7. Third-Party Services
Your website may connect to these third-party services, each with their own privacy policy:
- Hostinger — web hosting and email (hostinger.com/privacy)
- Telegram — lead notifications (telegram.org/privacy)
- Anthropic — AI chat processing (anthropic.com/privacy) · US-based
- Google Fonts — typography (fonts.google.com)
- Cloudflare — CDN and DDoS protection (cloudflare.com/privacypolicy), if enabled
8. Security
- All websites use HTTPS (SSL/TLS encryption) by default
- Database access is restricted by server firewall rules
- We use strong, unique passwords for all service accounts
- EWNexus does not share client credentials or server access with unauthorized parties
9. Contact Us
For privacy questions, data requests, or concerns: